Help and Security

Most asked question : I haven't recieved the download links !

Answer : You can always log in to your account at brassmusiconline.com and download your product.

  • In case you need help, email us : support(at)brassmusiconline.com - we usually respond within the hour.
  • Our phone number is : +1 (412) 450-0961 
  • Also see our Customer Service page

Step by Step purchase walkthrough :

  • Choose the brass sheet music you would like to buy.
  • Add the brass music to your cart.
  • Set up your account at Brass Music Online
  • Pay either with Skrill or Paypal. 
  • Your selected arrangement will be available in your account immediately after purchase. You will also recieve an email with download link(s).
  • Your arrangement will be delivered in PDF form and can be opened with the free program Adobe Reader ( Which most computers already have installed )
  • Please note that we currently do not provide hardback printed music sheet. 

Payment methods :  Paypal

  • Visa / Delta / Electron
  • Mastercard / Eurocard
  • PayPal Credit Card
  • PayPal Top Up Card
  • Switch / Maestro
  • Solo
  • American Express

Payment methods : Skrill (Moneybookers)

  • Visa
  • Mastercard
  • American Express
  • Diners club international
  • JCB

In our ordering process you can choose to pay with PayPal, or Skrill (Moneybookers). You will be automatically forwarded to the secure web page. Follow the steps, after your payment click the button: Back to Brassmusiconline.com. Your order and payment is succesfullly completed. Both you and Brassmusiconline.com will receive immediately a payment confirmation by email. Quick and easy !

As with all copyrighted sheet music, your music files are intended to be for your use only and not to be copied, emailed, or otherwise transferred to another individual or entity.

 

Site Security

Brass Music Online uses Sucuri® against malware, hackers and malicious software. Sucuri is a company who´s already showed to be one of the most trusted internet security companies in the world. We trust our customers are in good hands, being secured by Sucuri´s services.

Secure transactions guarantee

With the help of PayPal® Payflow gateway service (formerly managed by VeriSign®), and Skrill® (Moneybookers) we guarantee every transaction you make at Brass Music Online will be 100% safe and secure. This is assured by using the Secure Sockets Layer (SSL) technology built in your browser, which protects all your personal information (credit/debit card numbers, check numbers, name, email, etc.). Most importantly, NO credit/debit card or check number is stored on our servers. Every transaction, in actuality, is done in real-time by PayPal or Skrill,  and is assured by VeriSign Inc. SSL authority. PayPal and Skrill stores your personal information safely on its secure servers in case we need to perform a refund or a reference transaction for any possible future purchases you only may authorize.

Satisfaction guarantee

If any Brass Music Online paid product or service fails to meet your expectations, we will refund the full cost of the product or service, no questions asked. Just contact us and we will do whatever we can to satisfy you. Be aware only that conforming to the new Visa/MasterCard regulations, the refund period is limited to 30 days after purchase. After that period you can request a refund only through your bank.

Customer reviews :

    • "Fantastic download and by far the best I've had in quite a while. I have tried downloading from other websites and some are just a nightmare.  This was as seamless as it gets. Thanks and best wishes!"
      Loren Stoneberg
    • It is nice to find a digital music website that provides a simple PDF version of the piece you are buying, as opposed to having to download some silly program that only lets you print the moment you get it or some nonsense like that. - Thanks !"
      Conrad Hutchings
    • "Like many smaller music organizations, we spend a lot of time looking for sheet music to meet specific needs, and to fit our particular resources. Your arrangement of ‘And Can It Be That I Should Gain’ for our ensemble is exactly what we needed, and we’re impressed not only by the quality and the attention to our needs, but also by the speed of your response. The price is unbeatable, too. We look forward to working with you more in future." Sincerely,
      The Sequoyah Methodist Music Team
    • "Worked like a charm this time!!!  Thank you so much for your persistence---you certainly get the highest marks for customer service!!!" Pat Patrick -  USA